Project brief

Coastline Facilities Support Services LTD were recommended to Mears as a company that provide the latest in technology, to reduce the costs associated with access equipment. Our Sky Vac systems enable our reactive maintenance teams to fully assess all guttering and roofing using a camera system from the ground, identifying the areas of concern that require attention.

We are an approved contractor for Mears, receiving daily work orders for reactive maintenance in the South East. Once the work order is received we contact the tenant to arrange a suitable date to attend, with an am or pm appointment slot agreed. We record all communication on our system to ensure our reactive maintenance teams have all they need to provide an efficient service.

Solution

Coastline Facilities Support Services LTD reactive maintenance teams attend each visit with a wide range of specialist equipment, materials and tools to carry out the majority of reactive maintenance repairs on site. We offer an emergency 24 hour call out service, in addition to our maximum 10 day reactive maintenance service. Our customer support team pull together all information, including images where possible to provide a comprehensive solutions focused approach. It is at this stage we can determine whether specialist access equipment may be necessary and if so we save considerable time by instructing a site survey. In addition more specialist parts can be ordered ahead of time to prevent reoccurring visits.

Outcome

We recognise that the turn around time for our reactive maintenance services is pivotal to its success. On arrival our teams carry out a full camera inspection, to provide an effective solution that will meet the needs of the customer, while providing value. Our teams frequently receive praise for the service they provide and the results achieved. Effective team work is contributory to the success of our reactive maintenance work.

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